Last Updated: November 21, 2025
Student Debt Shield ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website studentdebtshield.com (the "Site") or use our document preparation services.
Please read this Privacy Policy carefully. By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
We may collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our Site, we may automatically collect certain information about your device and usage, including:
We use the information we collect for the following purposes:
We may share your information in the following circumstances:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
By providing your telephone number to us, you expressly consent to receive calls and text messages from Student Debt Shield, including through the use of automated telephone dialing systems, artificial or prerecorded voice messages, and text messages, at the telephone number you provide, even if that number is on a corporate, state, or national Do Not Call Registry.
This consent includes communications for:
You acknowledge that you are not required to consent to receive promotional calls or texts as a condition of purchasing any goods or services. Standard message and data rates may apply. You may opt out of receiving text messages at any time by replying "STOP" to any text message, or by contacting us at [email protected] or 949-828-1993.
We comply with Application-to-Person (A2P) 10-Digit Long Code (10DLC) messaging requirements. Our text message communications are registered with mobile carriers and follow industry best practices for business messaging.
When you opt in to receive text messages from us, you will receive an initial confirmation message. You may receive up to 4 messages per month. To opt out, reply STOP. For help, reply HELP or contact us at [email protected].
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience, analyze Site usage, and deliver personalized content.
Types of cookies we use:
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us at [email protected] or 949-828-1993. We will respond to your request within the timeframe required by applicable law.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
Notice: We do not sell your personal information. We may share information with service providers for business purposes as described in this policy.
Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data, as well as opt out of targeted advertising and the sale of personal data.
Colorado residents have similar rights to those in California and Virginia, including the right to opt out of targeted advertising and profiling.
Residents of Connecticut, Utah, and other states with comprehensive privacy laws have similar rights. We comply with all applicable state privacy laws.
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly. If you believe we have collected information from a child, please contact us at [email protected].
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Your continued use of our Site and services after changes are made constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Your Privacy Matters
We are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy complies with federal laws including the Gramm-Leach-Bliley Act (GLBA) and state privacy laws across all 50 states, as well as TCPA and A2P 10DLC requirements for communications.